Privacy

Last updated: October 27, 2026

Summary

No cookies, ads, or third-party scripts are used. There is no analytics. We only count selections of the Google Play link (see App downloads below).

In your browser

This browser stores:

  • Your 10 most recent unfinished puzzles and their progress.
  • Your theme, sound setting, and multiplayer nickname.
  • If you sign in: your account email and a random sign-in token.
  • A random ID of this browser. It is sent only when you select a Google Play link (see App downloads below).
  • Your wishlist of puzzle packs and a record of completed puzzles.
  • Your acknowledgment of the current terms when you create a custom puzzle.
  • Photos you add to My photos. They stay in this browser and are not uploaded.

Clear site data to delete these records. Shift+D in the player deletes solo progress only, not photos or multiplayer games.

On our server

  • Multiplayer games: the board, the nicknames and random player IDs. A game is deleted after 30 days without activity. A game of a custom puzzle also keeps the picture address, the credit line, the credit link and the mystery puzzle setting.
  • Completion counts: one number for each puzzle.
  • Custom puzzles: our server fetches the image URL and caches the image in memory for up to an hour. Images are not saved to disk.
  • To prevent double counts and abuse, the game service temporarily tracks request IDs and IP addresses in memory. Request records expire within about 20 minutes of inactivity; connection records remain while you are connected. These rate-limit records are not written to disk.
  • Accounts (optional): your email address. Sign-in codes are stored only as a hash and expire after 30 minutes. Sign-in tokens are stored only as a hash and expire after 1 year without use.
  • Sync (signed in only): your unfinished puzzles from this site, except My photos, and the list of puzzles you completed. In the Jigsaw app, also a backup of your app progress.
  • App downloads: when you select a Google Play link, we record the random ID of this browser, the link location and the time. When the Jigsaw app starts for the first time, it sends the install referrer of Google Play, which contains that ID if you installed from our link. We keep these records for 400 days to count installs from this site.

Sign-in emails

We send sign-in codes from service@hongmoe.com through our email provider. We use your email address only to sign you in.

Delete your account

Sign in on the Account page or in the Jigsaw app, then select Delete account. We delete your email address, sessions, synced progress and completed list immediately. Progress stored in your browser or on your device stays there.

Service logs

Our hosting servers may record request details such as your IP address, request time, and requested URL for troubleshooting and service protection. Avoid putting private information in image URLs or puzzle credit lines.

Changes

We may update this privacy policy. The date at the top shows the last change. Significant changes will be posted on this page and in our site news.

Contact

Privacy questions? Contact support@shansu.com.